Privacy Policy

Date of last revision:  November 1st,  2022


This privacy policy describes the personal data collected when you interact with Carealot website, PWA, mobile app, or one of our other products or services, all of which are part of Carealot’s Platform (“Platform”). 


1. Controller

For the purposes of this privacy policy, the data controller is openarena Ltd, CH-3274 Merzligen, Switzerland (collectively referred to as “Carealot”, “we“, “us” or “our”). Carealot provide a mobile and web based platform that enables its customers to perform events. By using its products and services, Carealot will be processing personal data on behalf of its customer. Carealot remains a Controller of personal data entered when an account is created.


2. Data collection

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

During your interactions with Carealot and its Platform, Carealot may collect, use and store different kinds of personal data about you. The collection mechanism could consist of direct or technology interactions.

Categories of personal data we collect from you:

  • Identity Data includes first and last name. 
  • Contact Data includes email address. 
  • Technical Data includes internet protocol (IP) address.
  • Any content which you upload onto the platform that contains personal data (content data).

We also collect aggregated data for statistical and demographical purposes. This data does not identify individuals. It is not therefore considered personal data for the purposes of  data protection law. We collect aggregated data to improve and tailor the service we provide to you through our Platform.


3. How we use your data

We use the information we collect in various ways, including:

  • Provide services and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Investigate, respond to and resolve complaints.
  • Comply with and enforce applicable legal requirements, industry standards, and our terms of use.

We will not share your personal information with other individuals or organizations without your permission, except when applicable by law. We do not sell, communicate or divulge your information to any mailing lists.


4. Lawful bases for processing

We will only collect and process your personal data where we have lawful bases. Lawful bases include contract (where processing is necessary for the performance of a contract with you), your consent, and “legitimate interests.”

You can withdraw your consent at any time, see the section Your Rights below.


5. Your rights 

We would like to make sure you are fully aware of all of your data protection rights. Therefore, every user is entitled to the following:


5.1. The right to access. 
You have the right to request Carealot for copies of your personal data.


5.2. The right to rectification. 
You have the right to request that Carealot correct any information you believe is inaccurate. You also have the right to request Carealot to complete the information you believe is incomplete.


5.3. The right to erasure.
Under certain conditions, you have the right to request that Carealot erase your personal data.


5.4. The right to restrict processing.
You have the right to request that Carealot restrict the processing of your personal data under certain conditions.


5.5. The right to object to processing.
Under certain conditions, you have the right to object to Carealot processing your personal data.


5.6. The right to data portability.
You have the right to request that Carealot transfer the data we have collected to another organization or directly to you under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email us.


6. CCPA Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

  • Request that a business delete any personal data about the consumer that a business has collected.

  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email us.


7. California Do Not Track Disclosure

Some browsers have a “do not track” feature that lets you tell websites you do not want to have your online activities tracked. Because these features are not yet uniform, we do not presently respond to “do not track” signals.


8. Cookies policy

We don't use cookies on this platform.


9. How do we store your data?

Carealot securely stores your data at Frankfurt, Germany.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 


To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


If you would like further information about how long we retain your personal data, please contact us using the details below.

 

10. Marketing

Carealot would like to send you information about products and services of ours that we think you might like. 

You have the right at any time to stop Carealot from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Privacy policies of other websites

Platform may contain links to other websites. Our privacy policy applies only to our platform, so if you click on a link to another website, you should read their privacy policy.


11. Children

We do not knowingly collect Personal Data from children under the age of 13 through the Platform. If you are under 13, please do not give us any Personal Data. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Data through the Platform without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us, please contact us, and we will endeavor to delete that information from our databases.


12. Data Security

Carealot has in place appropriate technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. 


Carealot takes steps that are generally accepted as industry standard to protect your personal information. Carealot cannot guarantee that your personal information will not become accessible to unauthorized persons and Carealot cannot be responsible for any actions resulting from a breach of security when information is supplied over the Internet or any public computer network. Our processes when dealing with any suspected personal data breach are designed to ensure we notify the subject of breach and any applicable regulator, where we are legally required to do so.


13. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Therefore, you should review this Privacy Policy periodically for any changes. Privacy Policy changes are effective when posted on this page.


14. How to contact us

If you have any questions about our Privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at feedback@carealot.app


15. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

 

 

(C) 2022 project by openarena Ltd. I CH-3274 Merzligen (Switzerland) 
Privacy Policy I Terms & Conditions I feedback@carealot.app